Due to limited quantities and high order volume we cannot make any changes to an order once it is placed. All sales are final. In the case you were sent the incorrect item or a defective item, contact us at firstname.lastname@example.org. If an exchange is permitted, items must be returned un-worn, un-washed and with original packaging.
In the unfortunate event that your order is lost by the shipping carrier, we regret to inform you that we are not liable for such occurrences. However, we value your satisfaction and may offer store credit as a gesture of goodwill to alleviate any inconvenience caused. Please reach out to our customer support team for further assistance.